freedom chevrolet san antonio 2014 chevys

Till this day theu cannot fix the raddling and every time it goes to dealer, they brake something else on truck.Īnd guess what happen now, my truck is leaking water again. They replaced windshield 3 times, they scratched my truck, they broke my light switch, the rear view cover, and headliner is now warped around moon roof and still raddling. Then leaked again, the replaced the moon roof and seals, make them replaced headliner which they had to pop windshield out. Leaked again, Then they replaced seals around moon roof. They first fixed the satellite, then they messed up headliner, it rattled. Now truck had even more miles, 100 to be exact and bass on stereo to max. So now another day and now got a truck that was driven to and back from Devine. Come to find out, they traded that truck to Devine dealer. When the deal finally went down, i was going to get a brand new truck with 8 miles on it. Now, i got a 2014 Silverado high country. Which would explain why they couldn’t find truck in their system. Another dealer confirm the issue and found out this was a dealer trade truck.

After a over a year, finally they accepted lemon law. According to dealer nothing was wrong with truck. Showed them videos and pictures and then my sensors started messing up for rear parking. Truck shook so bad the passenger seat look like it was going to go through windshield. Issue never fixed, was mad because of their delay, they would not take truck back and i was stuck with problem. Sales rep blamed service, service blamed sales. Being service was closed, it took the sales rep 3 weeks to set up an appointment. the day I drove off the lot, the truck would shake real bad. Goes back to 2013, purchased a brand new 2013 Silverado LTZ. the day I drove off the lot, the This pertains to customer service and sales management. Worst car buying/service experience This pertains to customer service and sales management. ECHAURI and freedom thanks you too, for I am forwarding the survey throughout my engineering company and Affiliates.

I am now looking to have Freedom as my primary servicing facility for all my automotive needs. In fact I would suggest that freedom reevaluate they're servicing approach and relations/standards to be at par with Mr. Freedom Chevrolet should really value his his partnership. His customer service and building a long lasting customer relations is 'Top Notch'. Taking in my 2016 corvette for some warranty work, when a new service advisor by the name of ?ROMEL ECHAURI? Changed my opinion on this service department. Had lost all hope in freedom service department. Taking in my 2016 corve I thought freedom was a 'dieing service' dealership. Moreĭying service department is Reborn I thought freedom was a 'dieing service' dealership. I will never visit or recommend this dealer. An apology would have gone a long way, instead there were excuses and cover ups that do not fit. In the end they did replace a couple of parts and replace all tires. Almost two weeks later for what was to be a simple brake pad replacement I finally have my car back. I can only assume he thought we were on hold. While on the phone with the service department the manager proceeded to make derogatory comments about my husband while speaking with a technician. Second experience to have front brakes replaced required two trips back to the dealer, one by tow truck, to correct the issues caused by what is believed by a different dealer to be incorrect brake pads used. My first experience left me with tire bolts for two tires not tightened, which almost worked the way off while driving. My first experience left me with tire bolts for two tires not tightened, which almost Service department at Freedom Chevrolet is terrible and unsafe. Terrible service Service department at Freedom Chevrolet is terrible and unsafe.

Freedom chevrolet san antonio 2014 chevys